Original topic:

Fingerprint issue

(Topic created on: 05-03-2021 02:06 PM)
367 Views
HardamSingh
Beginner Level 2
Options
Delhi
A very annoying feature of S10 Lite is that its fingerprint scanner just refuses to work under sun. I wonder why samsung technical team is not able to fix this niggle since long. 
5 Comments
Delhi
Is this fingerprint optical ?
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vickypai21
Active Level 2
Delhi
Fingerprint is not working properly
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AGP25
Active Level 7
Delhi
weird issue...I'm using its counterpart note 10 lite.
.never faced such issues...
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Pd810
Active Level 6
Delhi

hello,

I have the S10 lite, but I have never had a problem with the fingerprint scanner, nor the problem you are facing. try to re-register your finger, maybe press a little bit harder on the screen/scanner, so the sunlight won´t affect the readings.

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Samsung_Support1
Moderator
Moderator
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Delhi

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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