Original topic:

Charging Issue

(Topic created on: 05-22-2020 09:28 PM)
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Rajuchd
Active Level 1
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Delhi
Hi. I have been facing the charging issue in my Samsung Galaxy A50. I bought it an year ago. 
Normally it used to get fully charged with in 1 and half hour but since few days theres been delay in charging. it takes around 3 hours to charge fully. 
Though it still shows fast charging but in fact it's not. 

Kindly provide some solutions regarding it. 
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Samsung_Support3
Moderator
Moderator
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Delhi

Dear Samsung Member,

 

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

1. Check your charging cable (USB cable) for physical damage such as wear and tear, bent prongs etc. If it is damaged then kindly visit your nearest service center to get it replaced.

 

2. Check charging, if rating is 15W or above. Kindly try to charge the device in a non-inverter socket.

Note: Kindly open Device care from Settings > Battery > Please tap on 3 dots(more option) at the top right hand side > please select settings > enable fast cable charging.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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