Hello! I recently updated my phone and then I started experiencing problems with my smart view. I use a samsung galaxy s8+ phone and a Samsung TU7000 smart TV. After I updated my phone, I started noticing that the quality of my FHD videos being played on my TV through the smart view seems pixelated or compressed. I use the samsung video player on my phone which allows me to cast the videos to the TV while I keep do other stuffs with my phone. Before the update, I do play high res videos on my TV through smart view without no problem. The videos were crystal clear and I could control the videos using TV remote. But after the update, I cant control the video through the tv remote and the video when played on TV are of low quality or pixelated.
if there is something I'm doing wrong, please let me know cause this is actually driving me crazy. I've done a factory reset on both the TV and the phone, but the problem still persists. If this is a problem with the software update, please fix it.
Please bring your mobile device to the nearest certified Samsung Service center - they can help resolve the issue there. Find the nearest location to you online.
