Samsung 10000 mah fast charge batter pack not turning on

[0Nathan0]

My battery pack indicates its fully charged but once I disconnect the charger, the battery pack doesn't turn on when I press the button

Help?

[Samsung_specialist]

Hello,

We are sorry for this issue, we advise you to bring to the nearest service center for our team to check the problem.

www.samsung.com/sa/support/servicelocation/.

Thank you.