what is it that needs to be done or fixed on samsung s8 if it's got no sound

[didie1818]

I have a samsung s8 galaxy the phone work perfectly fine but sometimes it's not having a sound both on calls and media, I have checked all settings and nothing wrong with the settings! What must i do now plz guys help 

[Maps_sam07 · Accepted solution]

Hi  didie1818 

Please perform a soft reset of your device.

Press and hold the power and volume down buttons for about 10 seconds.

*The device may take a screenshot, however keep holding the buttons for a few more seconds.