Original topic:

samsung j7 max auto restart suddenly while using app

(Topic created on: 10-19-2020 07:40 PM)
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prakashKuruvilla
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I need to know whether its beacause of Samsung device (optimizations) or any other application's action. It happens when using zee5 app while playing video. But his time phone restsrts itself. 

What can i do to resolve this? Is this issue caused by malware? Phone is also slower bit. 
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Samsung_Support3
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Dear Samsung Member,

Greetings from Samsung Customer Support!


To resolve auto restart issue please follow below given steps:
Go to Settings > General management > Reset > Turn off auto start.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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its already turned off
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