The phone app in S22 ultra is not showing the caller names.

[KareemMagdy]

The Samsung Phone app in S22 ultra  is not showing the caller name... I tried every thing possible to fix it but still not working properly.

 Does anybody know hoe to solve this problem. 

[Great247]

I think it is a permission issue...

Locate the phone call app and give contact permission.

Hold down the app icon for 2 seconds, options will pop out. Then click the "i" icon on the top right corner to access the permission options...

Hope it works¿

[KareemMagdy]

Thanks for your reply ... but it didnt work

[Samsung_specialist]

Hello,
Kindly make sure of the following points:
​
1. Enable Call Notification
To enable the notification again, follow these steps: 1] Open Settings and go to Apps & notifications. 2] Here look for the default Phone app, tap on it. 3] After that tap on Notifications and see if the “Show notifications” toggle is on.
​
2. Delete Duplicated contacts, or contact which save using two names.
​
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

[KareemMagdy]

Thanks for your reply ... but it didnt work

[KareemMagdy]

I have already raised about 3 error reports during the past 6 months and the most recent one was raised on 17 october 2022 .... and still waiting samsung fix or at least incorporate this issue fix in the next update

[Samsung_specialist]

Hello,

Kindly make sure that the device is updated to the last software update.
You may try to clear cache the phone app, from the settings > apps > phone app > storage > clear cache.
Also, please note that in such these cases, the caller himself/herself may removed his/her name of being shown while calling, so please check that.
Otherwise, you may reset all the settings, from the device's settings > General > reset > reset all the settings.

[KareemMagdy]

I tried all what you recommended above but still didn't work ... my phone is up to date and I have reset the settings and deleted the cache ...

[Great247]

Do you have a third party call app installed?

Uninstall...

Some apps will interfere with the default call app permissions

[Samsung_specialist]

Hello,
We don't recommend any apps that not authorized ( Not powered from Samsung).