Original topic:

Send Feedback / Report a Bug to Samsung

(Topic created on: 12-19-2019 11:45 AM)
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Aashish
Expert Level 4
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Community Guidelines
Please follow the steps below to report a bug/an error or to provide feedback directly to the Samsung developer team.

STEP 1- Open the Samsung Members App, here you will first see the homepage as shown in picture below.
In the tab at the bottom of the screen, click on 'Get Help' (red arrow).
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STEP 2- Select 'Send Feedback' (red arrow). Here you also get options like contacting Customer Service through Live Chat or Call and also instant troubleshooting using Remote Support. An option to find Service Centres and Track Repairs is also present.

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STEP 3- Select the 'Error reports!' (red arrow) option.

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Note- A pop up asking you permission for sending log data from phone may be encountered. This log is used to analyze system status, diagnose errors and to further enhance performance.
Although this option uses mobile data, I suggest to keep it at Always.

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STEP 4- Select the relevant option according to the problem here. Just for an illustration I will select the Others option and proceed further.
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STEP 5- The error reporting page will open.
The Frequency (blue arrow) drop down has to be set at the appropriate value, if the problem occurs Sometimes then select that or select Always if it occurs everytime, if it happened only once then select Once.

In the text box below the frequency tab, describe your problem as accurately as possible along with steps to recreate it if possible.

The Paperclip icon (red arrow) on top right can be used to attach screenshots of errors, videos recreating errors or such. 

Finally the Paper plane (green arrow) icon is used to send the report to Samsung. 

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Note- During collection of logs the phone might become a bit slow or unresponsive transiently.
Do not close the app until the error log is sent which will then be reported in the status bar as a notification.


108 Comments
sajidgalaxy
Beginner Level 2
Community Guidelines
Main 15 saal se samsung use kar rha hu par itna ganda response kabhi nhi mila 12 days se 322 l refrigerator ghar pe pada hai koi banda installation ke liye nhi aya . Jab maine customer care pe call kiya tab 7 to 8 days me call aya ist very bad behaviour main aj se boyctt kar rha hu dont use samsung
0 Likes
Kalensah
Beginner Level 2
Community Guidelines
I have purchased samsung galaxy a35 5g. Heating while using mobile data in 5g mode. But less heat while doing all things in wifi connected. Suggestions plz. Is there any issue with sim cards.
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armybrat
Beginner Level 2
Community Guidelines
Bunch of crooks running a company with pathetic customer support
0 Likes
yugabharathi
Beginner Level 3
Community Guidelines
Spotify causing oneui crash , after the may29th update on s23 fe , only spotify causes this errorScreenshot_20240529_235035_Spotify_1000129644_1717006835.png
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Members_TfMmUGT
Beginner Level 2
Community Guidelines
It's the problem of app 🤦🤦🤦
0 Likes
Sid_1221
Beginner Level 2
Community Guidelines
Samsung should give the best filters for photos and videos in own camera app because it is a major missing content in Samsung as compared to iphone.
0 Likes
sigmabro123
Beginner Level 2
Community Guidelines
I buy galaxy a55 and i use vivid screen mode . it is less colourful and saturated than my 2 year old lcd m33 . Samsung fix it hurry .
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fazlulhussain
Beginner Level 2
Community Guidelines
Hi
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rajkumarjain
Beginner Level 2
Community Guidelines
I buy z 4 flip and in 1.5year screen not working
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rajkumarjain
Beginner Level 2
Community Guidelines
Not satisfy this time
0 Likes