Original topic:

Send Feedback / Report a Bug to Samsung

(Topic created on: 12-19-2019 11:45 AM)
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Aashish
Expert Level 4
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Community Guidelines
Please follow the steps below to report a bug/an error or to provide feedback directly to the Samsung developer team.

STEP 1- Open the Samsung Members App, here you will first see the homepage as shown in picture below.
In the tab at the bottom of the screen, click on 'Get Help' (red arrow).
image


STEP 2- Select 'Send Feedback' (red arrow). Here you also get options like contacting Customer Service through Live Chat or Call and also instant troubleshooting using Remote Support. An option to find Service Centres and Track Repairs is also present.

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STEP 3- Select the 'Error reports!' (red arrow) option.

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Note- A pop up asking you permission for sending log data from phone may be encountered. This log is used to analyze system status, diagnose errors and to further enhance performance.
Although this option uses mobile data, I suggest to keep it at Always.

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STEP 4- Select the relevant option according to the problem here. Just for an illustration I will select the Others option and proceed further.
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STEP 5- The error reporting page will open.
The Frequency (blue arrow) drop down has to be set at the appropriate value, if the problem occurs Sometimes then select that or select Always if it occurs everytime, if it happened only once then select Once.

In the text box below the frequency tab, describe your problem as accurately as possible along with steps to recreate it if possible.

The Paperclip icon (red arrow) on top right can be used to attach screenshots of errors, videos recreating errors or such. 

Finally the Paper plane (green arrow) icon is used to send the report to Samsung. 

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Note- During collection of logs the phone might become a bit slow or unresponsive transiently.
Do not close the app until the error log is sent which will then be reported in the status bar as a notification.


227 Comments
Deep317
Active Level 1
Community Guidelines
Battery Drain more and more in S21FE after latest August
Update. Previously it was fine and nice before that.
0 Likes
Deep317
Active Level 1
Community Guidelines
USB moisture problem when connectimg charger
0 Likes
Hiren02
Beginner Level 2
Community Guidelines
I cannot be play bgmi in my samsung A35 phone
0 Likes
jacob40
Beginner Level 2
Community Guidelines
Why your touch not work suddenly a time
0 Likes
sathishwaran
Beginner Level 2
Community Guidelines
Please solve this problem 1725543379870.jpg
0 Likes
sathishwaran
Beginner Level 2
Community Guidelines
Samsung galaxy a34 5g....Not charging my mobile..please solve this problem 1725543465510.jpg
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SurajitGhosh
Beginner Level 2
Community Guidelines
My galaxy a54 5g has its latest update where gesture navigation bar has been changed. I mean, there were three bars for gesture navigation (recent, home and back) which was reallyy convenient for me..
But now only one gesture navigation bar is there like apple mobile, which i find really inconvenient....

This happened becuse of latest update,

Samsung should give those three gesture navigation bar option back....😠
0 Likes
sumitacharya
Beginner Level 2
Community Guidelines
Map is not working properly. It showed offline when I am online for place n cities in timeline in samsung 24 ultra. It's only in samsung 24 ultra . Other device working well. Done all sort of trick but not responding
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stanzin7
Beginner Level 3
Community Guidelines
I have a Samsung S23 FE and I am experiencing a heating issue during video calls on Instagram and WhatsApp. I am also facing a battery draining issue. I kindly request that you fix these issues as soon as possible 🙏
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ehhehe
Beginner Level 2
Community Guidelines
Bhai Mera night camera baki phones ko piche **bleep** diya bas IPhone wale age he
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