Original topic:

Send Feedback / Report a Bug to Samsung

(Topic created on: 04-04-2021 08:58 AM)
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Aashish
Expert Level 4
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Community Guidelines
Please follow the steps below to report a bug/an error or to provide feedback directly to the Samsung developer team.

STEP 1- Open the Samsung Members App, here you will first see the homepage as shown in picture below.
In the tab at the bottom of the screen, click on 'Get Help' (red arrow).
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STEP 2- Select 'Send Feedback' (red arrow). Here you also get options like contacting Customer Service through Live Chat or Call and also instant troubleshooting using Remote Support. An option to find Service Centres and Track Repairs is also present.

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STEP 3- Select the 'Error reports!' (red arrow) option.

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Note- A pop up asking you permission for sending log data from phone may be encountered. This log is used to analyze system status, diagnose errors and to further enhance performance.
Although this option uses mobile data, I suggest to keep it at Always.

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STEP 4- Select the relevant option according to the problem here. Just for an illustration I will select the Others option and proceed further.
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STEP 5- The error reporting page will open.
The Frequency (blue arrow) drop down has to be set at the appropriate value, if the problem occurs Sometimes then select that or select Always if it occurs everytime, if it happened only once then select Once.

In the text box below the frequency tab, describe your problem as accurately as possible along with steps to recreate it if possible.

The Paperclip icon (red arrow) on top right can be used to attach screenshots of errors, videos recreating errors or such. 

Finally the Paper plane (green arrow) icon is used to send the report to Samsung. 

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Note- During collection of logs the phone might become a bit slow or unresponsive transiently.
Do not close the app until the error log is sent which will then be reported in the status bar as a notification.


108 Comments
Kishan3255
Beginner Level 2
Community Guidelines
Plz solve this problem!

Screenshot_20210404-085222_Instagram_17463.jpg

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vishwath
Beginner Level 2
Community Guidelines
I request u to add canarabank in Samsung pay
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HEDIO
Beginner Level 2
Community Guidelines

Hello Samsung !

I am your fan but not to be concerned about you!

About Tablet the key is camera ,about chip you can not possible as M1,about system is good with Android.

Laptop!why you put the low GPU ?why you do not have choice for costumer!you marketing is low as like apple can have many choices for many purpose (before using Intel).so I hope you can do it with your market.do it Samsung!

I am looking for you

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USaxena
Beginner Level 2
Community Guidelines
M-12 mein text message,mail, whatsaap message aane par notification sound aata hai but screen light nahi aati ..option available nhi hone par update diya jae
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mdgalaxy
Beginner Level 2
Community Guidelines
After update of Android 11 my device samsung A50s is not working properly it is getting overheat, lagging, battery drain, slow charging, charging suddenly stopped, and more what did I do plz tell me samsung I can't think so. And today I get news that there was a problem facing by users of A and M series and there was the motherboard will be change it worth 6000-8000 what will I do. How can I repair it.
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ragsam
Beginner Level 2
Community Guidelines
Is it possible for Samsung to produce small size phone with full feature example 4.5 inch and 4.3 inch or 4 inch display which is easy use with one hand and one thumb.
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Maya123451
Beginner Level 2
Community Guidelines

Can samsung enable a way to turn on data through FindMyMobile when it's been turned off? I recently just had my phone stolen and they turned the data off immediately. So frustrated but also at not being able to do something like that 

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Rohit Saptiskar
Beginner Level 2
Community Guidelines
Dear Samsung team ... request to keep at least 1 model phone in mid range with dimension of phone height below150 mm
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ESWAR6
Beginner Level 2
Community Guidelines
I have two complaints samsung mobiles particularly sound system very poor in samsung mobiles & servicing centre's guys very cool
exact 10.00AM services start before time not considered spares are not available minimum one week after come & take mobile. Mobile using very emergency now a times
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Community Guidelines
Samsung a12 camra night mood option provides
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