Original topic:

After Android 10 update, phone restarting automatically

(Topic created on: 03-24-2020 06:23 PM)
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Laxmikantb
Beginner Level 2
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Two days back, my phone M30s received Android 10 update.

Since successful installation, phone causing problem of restarting intermittently. Some time once in an hour, some time twice in an hour and some time in 4 hour.

Msg pop ups as System UI2 and disappears immediately once I unlock the phone after restart.

Does anyone facing similar problem Any solution for this issue

Else I will factory reset and happy on default Android 9 UI 1.5.

 

7 Comments
Prano
Active Level 7
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Do factory resetting the device, change launcher, disable auto brightness and adjust brightness manually. Put phone to medium power saving capping maximum CPU usage to 70%. And don't use Android 10 navigation gesture.
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mohdawais
Beginner Level 3
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what you have said I have done that already but still I'm facing the same issue. what to do
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Prano
Active Level 7
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Try using any popular 3rd party launcher like nova launcher and from device care turn off all automatic stuffs like auto optimisation, auto restart, optimise settings. Uninstall all unnecessary application if you can.

Thing is this is not the problem with hardware or the update, otherwise I would be facing exact same issue like those of yours, but I'm facing none.

By the way I don't use some pre installed apps like Facebook, Samsung Internet browser, Duo, Galaxy store neither any games are installed. Turn off auto update of apps from galaxy store. Disable discover.
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mohdawais
Beginner Level 3
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yes I'm also facing the same problem
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Tamimhaque
Beginner Level 2
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I'm also facing same problem
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Kannan01
Active Level 3
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I'm facing this problem also
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cs_member10
Moderator
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Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

We can understand and please be assured and follow below given steps to resolve "auto restart" issue:

 

Go to Settings > General management > Reset > Turn off auto start.

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report).

Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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