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03-24-2020 03:43 PM in
Community GuidelinesTwo days back, my phone M30s received Android 10 update.
Since successful installation, phone causing problem of restarting intermittently. Some time once in an hour, some time twice in an hour and some time in 4 hour.
Msg pop ups as System UI2 and disappears immediately once I unlock the phone after restart.
Does anyone facing similar problem Any solution for this issue
Else I will factory reset and happy on default Android 9 UI 1.5.
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03-24-2020 06:23 PM in
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03-25-2020 05:12 AM in
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03-25-2020 08:58 AM (Last edited 03-25-2020 09:05 AM ) in
Community GuidelinesThing is this is not the problem with hardware or the update, otherwise I would be facing exact same issue like those of yours, but I'm facing none.
By the way I don't use some pre installed apps like Facebook, Samsung Internet browser, Duo, Galaxy store neither any games are installed. Turn off auto update of apps from galaxy store. Disable discover.
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03-25-2020 05:11 AM in
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03-25-2020 01:08 PM in
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03-31-2020 08:20 AM in
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04-06-2020 12:19 PM in
Community GuidelinesDear Samsung Member,
Greetings from Samsung Customer Support!
We can understand and please be assured and follow below given steps to resolve "auto restart" issue:
Go to Settings > General management > Reset > Turn off auto start.
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
