Original topic:

AUTO RESTART

(Topic created on: 10-07-2021 08:01 PM)
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ŞàyáņĐàn
Active Level 10
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What The Hell 
Now my M31 auto restarting at least 4-5 times a day....without any reason...
...since this week...everyday
So much 😡disappointing 😞 issue

Did factory reset 2 days ago...not resolved....and the interesting fact is: just after factory reset (within a minute) the same repeats🤪

Much frustrating #scamsung
17 Comments
Anonymous
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Anonymous
Not applicable
Community Guidelines
It's common nowadays bro.....Register your device and Give it for repair....
M series users are facing Auto restarting , Freezing and Some Motherboard issue
Community Guidelines
How old is your phone ?
I also have M31, was having restarting issue a couple of months back but not like 4-5 times a day but 2-3 times a week that too is okay now
And how do u update your software ?
From last two time i am doing via smart switch (this i am saying because this is the only thing i have changed in couple of months and that i did my last factory reset in august)
Have not faced restart issue that frequently after that
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jhon-wick
Active Level 3
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Bro please help me to resolve the problem
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Community Guidelines
As i said i didnt do anything specifically different except that is started updating software via smart switch
You can also try that next time but if u do please do backup before hand and do factory reset after 1st time updating via smart switch may be you will see difference
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jhon-wick
Active Level 3
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I want to know till today your phone is not restarting or freeze please tell me
....
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Community Guidelines
Not that i have noticed in couple of weeks
My usage has also decreased though so may be because of that
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ŞàyáņĐàn
Active Level 10
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Now approx. 50 days left for warrenty....
Device on latest September Security patch
Updated Through wifi...
Can you suggest to change motherboard through samsung service center...but after 10-15 days...
So I wanna ask if any problem to stay in b/w these days...or if the problem remains after changing motherboard
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Community Guidelines
But atleast you should make them notice that you are suffering from an issue and its not even a year has passed
If you will not go now and the issue remains and your warranty expires it all your burden then
I have seen two cases in which one sush if you have seen on members app only she got it repaired and I think her phone is working fine now and 2nd one was of my other friend whos motherboard was not repairable he got a voucher of the same amount from samsung
But if u will not go within one year nothing can be done