Original topic:

reactivation lock

(Topic created on: 02-09-2021 08:44 AM)
123 Views
plakat
Beginner Level 2
Options
Bixby
Hello guys,

Can you please help me with my samsung gear sports, i did a back up in my note 7fe and disconnect it and tried to pair it on ios device however reactivation lock shows and i tried to connect it again in my fe unfortunately i can't its saying "reactivation lock is on" and the watch can be pair only at the same samsung account, but i only pair it in one device my note fe so how come? Please please help me with this issue. 
Thank you in advance
1 Comment
samsungksa1
Moderator
Moderator
Options
Bixby

Thank you for contacting Samsung KSA

turn off your gear and then press and hold the power key
until Rebooting appears at the bottom of the watch.
Quickly, doing multiple presses, keep pressing the Power/Home button until the Select REBOOT MODE screen appears.

then select download mode

and then on your device continue the pairing process

We hope this has been of some assistance to you. If you do have any further queries, please do not hesitate to contact us.
Hope you and your family staying healthy and safe!

0 Likes