Thanks for Being a part of Samsung community. We do apologize for discomfort caused to you. We would like to inform you Kindly follow the steps below to resolve your concern :- 1) Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences. 2) Please run your device in safe mode. 3) If still facing issue then provide logs/video by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports). Be sure to hit ? when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
