Original topic:

Issue with bixby default capsule

(Topic created on: 12-13-2021 11:51 AM)
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AsoKing
Beginner Level 2
Options
Bixby
Hi there .. 

I have an issue with bixby .. yeastrday i chosed to try translation capsules in bixby .. by the way i chosed a wrong translation capsule wich is bixby translater then tryed to change this defult capsule to another one it cant be done .. there is no way ever i can change my default bixby capsule .. i started a live chat with samsung supporter .. he sayed the only way ro get it back is by restoring the whole phone ...!!!!!
Woow thats too much .. like you are saying u have to kill a butterfly with a shotgun.. my question is..
Is there any way to change default capsule in bixby??
1 Comment
Samsung_specialist
Community Manager
Options
Bixby

Hi, 

Please perform the wipe cache partition of the device and check if it works.

If the device is not working correctly, you may need to master reset it and also clear the cache partition. These two resets clear different parts of the device storage. Unlike a master reset, wiping the cache partition does not delete your personal data.

1. Turn off the device.

2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.

3. When the Android logo displays, release all three keys.

4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.

5. Press the Volume down key several times to highlight wipe cache partition.

6. Press the Power key to select.

7. Press the Volume down key to highlight yes, them and press the Power key to select.

8. When the wipe cache partition is complete, Reboot system now is highlighted.

9. Press the Power key to restart the device.

You may visit one of our service centers to check this and fix it for you.

You may refer to the link it will guide you to the nearest service center to your location https://www.samsung.com/ae/support/service-center/

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