Original topic:

Bixby command

(Topic created on: 05-06-2025 06:28 AM)
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tawheed786
Beginner Level 2
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Bixby
My Bixby offline processing is not working properly some tym its work or some its not when i say answer phone then some time my phone is not respond so plz fix this prblm..
3 Comments
goodthings
Expert Level 5
Bixby
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Bixby
Your's most welcome to here.
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cs_member10
Moderator
Moderator
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Bixby

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly reset the bixby once by perform the following steps to resolve your issue.

Step1: Navigate to Bixby Settings. Navigate to and open Bixby, tap Discover (the compass icon), tap More options (the three vertical dots), and then tap Settings.

Step2: Turn on Voice wake-up.Tap Voice wake-up, and then tap the switch at the top to turn it on.

Step3: Remove your previous voice recordings. Next, tap Delete voice wake-up recordings, and then tap Delete. This option will only appear if you've previously recorded your voice with Bixby.

Step4: Register a new voice recording. You can now register another voice recording by tapping Recognize voice. Tap Start, and then follow the on-screen instructions to register your voice. Tap Done when you’re finished.
Now, tap Improve voice wake-up accuracy. Tap Start and follow the on-screen instructions again. When you finish, you can tap Record more to give Bixby even more accuracy or tap Done if you are finished.
If you find that Bixby is less responsive in other locations, return to this screen and use Improve voice wake-up accuracy again in that location.

Step5: Change the Wake-up sensitivity.
Next, use the slider under Wake-up sensitivity to change the setting to High.

Step6: Test your voice command. Try speaking to Bixby by saying "Hi, Bixby." If this still doesn't work, proceed to the next step.

Step7: Reset Bixby. If the issue persists, you can try resetting Bixby.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Warm Regards,
Samsung Customer Support

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