Original topic:

galaxy a71 is not charging after software update

(Topic created on: 06-25-2020 12:18 PM)
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muralird
Beginner Level 2
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Bengaluru
Did a software update today and my a71 stops charging. Tried with different working chargers no help. Also can only charge from my laptop using different Samsung charger. Has any body faced this issue. Any help? It's just 8 days old handset and having issue @Samsung disappointed to be honest.
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Samsung_Support3
Moderator
Moderator
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Bengaluru

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

1. Charge the device
Kindly follow the standard charging procedure. i.e; please charge the device in switch off condition for a minimum of 10 minutes.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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