Original topic:

Samsung Level Bluetooth headset keeps disconnecting

(Topic created on: 10-21-2020 01:43 PM)
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AnsumanDhal
Beginner Level 3
Options
Bengaluru
Samsung Level Bluetooth headset keeps disconnecting from Mobile phone as well as laptop.
Even i have tried by removing the device and again pairing.This solution also got failed.
Share the solution what i need to do.
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2 Comments
cs-member13
Expert Level 4
Bengaluru

Dear Samsung Member,


Greetings from Samsung Customer Support!


We apologize for the inconvenience caused to you. To resolve Bluetooth issue kindly follow the given below step:-


- Check Reset app preferences:- Settings > Apps > More option or Tap three dots > Reset App Preferences.

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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