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Original topic:

Connectivity Issue

(Topic created on: 06-28-2020 07:27 AM)
143 Views
AjayAryan
Beginner Level 3
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‎06-28-2020 07:27 AM in 

Bengaluru
Unable to connect My galaxy buds+ and active 2 watch simultaneously.
Frequently facing the same issue
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1 Comment
cs-member13
Expert Level 4
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‎06-30-2020 01:12 PM (Last edited ‎06-30-2020 01:12 PM ) in 

Bengaluru

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and to resolve "connectivity" issue kindly follow the given below steps:

1) Safe mode:-Power off the device > Press and hold the Power key for one or two seconds to turn on the device > When the Samsung logo appears, press and hold the Volume down key.
Note :-To exit safe mode restart the device .

2) Clear cache and data of Bluetooth app data:-Settings >Apps >Menu (Three dots) >Show system apps >search and type "Bluetooth" >Bluetooth >Storage >Clear cache >Clear data >OK.

3) Reset the device: -Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.

Tap on Settings>Tap on General Management>Tap on Reset.

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support