Original topic:

Airtel says your phone does not support 5G

(Topic created on: 12-01-2022 12:33 AM)
suhasyadav
Active Level 1
Options
Bengaluru
I am using the phone Samsung galaxy z flip 3 5G even in my network options it shows 5G network but when we check in the Airtel thanks app for 5G compatible and set it says your handset does not support 5G please help Samsung what need to be done to start using 5G in this phone
5 Comments
sayeedAshrafi
Active Level 9
Bengaluru
Please off 2nd sim temporarily and try to check eligibility in airtel thanks app.
suhasyadav
Active Level 1
Bengaluru
Tried Airtel says your handset does not support 5G
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suhasyadav
Active Level 1
Bengaluru
Airtel error msg please try after some time
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sayeedAshrafi
Active Level 9
Bengaluru
But your handset is 10o% compatible don't worry
cs_member8
Moderator
Moderator
Options
Bengaluru

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback >Ask question

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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