As one of Samsung loyal customer's for the last decade to Samsung. I am reaching you after having unpleasant experience with one of the retail store at Saudi Arabia called Extra (https://t.co/bBOJWMtDDl).
I purchased from them Samsung Galaxy S20 as online order on February 24, 2020. I received the device on February 26, 2020 however without the offer of the screen care card. The store keep manipulating with me over twitter for almost 2 months, and recently they said the offer started February 25 and you order it 24 to get away with their mistake. As I know Samsung provided this offer to all its customers through all retail stores, please confirm. Besides, Do Samsung accept to get one of their loyal customers to be cheated when he pre ordered your flagship device when it was released in his area, and then been cheated. From this day, I took promise on myself that I will never ever deal with Extra again, and I am not willing to be one of Samsung users anymore if Samsung is not willing to support me after all these years while I was marketing for them from time to time.
Although, I am sure Samsung will not accept seeing their customers being cheated by anyone.
