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usb c headphones not working on calls

(أُنشأ الموضوع في: 10-26-2020 06:08 PM)
oss94
Beginner Level 2
خيارات
جالاكسى S
I have samsung s20 ultra phone and my usb-c headphones came with it not working on phone calls but in media listening music or aending voice messages it work fine.  Is this a problem in software or it is not compatible or something in settings. Any info please 
2 التعليقات
Amira-elnagar
Moderator
Moderator
خيارات
جالاكسى S

Hello. I’m Amira, Samsung Moderator
we thank you very much for asking your question

I recommend that you perform a factory data reset to resolve this issue using the steps:-
Settings – Backup and reset - Factory data reset.
Ensure all user data is backed up using the following methods:-
1. Connect the phone to the PC via USB cable, and then manually copy files from the removable disk to you r PC hard disk drive.
2. Download and install smart switch from the link below and then use the backup tool to create a data backup 
http://www.samsung.com/eg/support/smartswitch/
3. Insert an SD card and move files from the device internal memory to the SD card.
Kindly note that only Images, Contacts, calendar, videos and Audio files are backed up, all applications and text messages will be erased.

You can visit the nearest Samsung service center and they will be able to help you

Kindly send us your address to provide the nearest service center

or you can find it following the below link:

http://www.samsung.com/eg/support/servicelocation/

thank you

 

 

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oss94
Beginner Level 2
خيارات
جالاكسى S
thank you very much for ur help
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