Original topic:

unfortunately the "s" is **bleep**

(Topic created on: 07-09-2020 06:36 AM)
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Samsung_d82lBq6
Beginner Level 2
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جالاكسى S
I have the same problem with s20plus the same as s9 and s9 plus and s10 plus
The problem is the devices are heating soooo much even i can't hold them whyyyyy???
I used a8 2018 instead of s9 plus was better and never heating like them even i used tve same apps i don't use any game
A70 and a30 instead of s10 plus and recently a51
I made a copy for my data by smart switch to **bleep** s20 plus its heatibg soooo much and consuming battery  (a51 and a70) much better with battery 
( i didn't found my money on the steet to loose 200$ during 1 month) i gonna sell it and i don't recommend anyone for the "s series "
To know more information about the apps mostly using 
1 do multiple space 
2 speaky 

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Additionally 
1...When i buy the high grade of Samsung i should have all options for cheaper phones like 2sim and memory its really **bleep**
If the problem with the exynos please stop itttttt
2.. i should have options not expected in cheap phones to get beneficial from baying more abd the shape too

3 Comments
Samsung_Expert
Moderator
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جالاكسى S
Dear valued customer,
we appreciate the chance to assist you
kindly note that regarding your query you can check the below device overheating situations and solutions
When the device heats up while charging the battery
While charging, the device and the charger may become hot. During wireless charging or fast
charging, the device may feel hotter to the touch. This does not affect the device’s lifespan or
performance and is in the device’s normal range of operation. If the battery becomes too hot,
the charger may stop charging.
Do the following when the device heats up:
•  Disconnect the charger from the device and close any running apps. Wait for the
device to cool down and then begin charging the device again.
•  If the lower part of the device overheats, it could be because the connected USB
cable is damaged. Replace the damaged USB cable with a new Samsung-approved
one.
•  When using a wireless charger, do not place foreign materials, such as metal objects,
magnets, and magnetic stripe cards, between the device and the wireless charger.
The wireless charging or fast charging feature is only available on supported models.
When the device heats up during use
When you use features or apps that require more power or use them for extended periods,
your device may temporarily heat up due to increased battery consumption. Close any
running apps and do not use the device for a while.
The following are examples of situations in which the device may overheat. Depending on
the functions and apps you use, these examples may not apply to your model.
•  During the initial setup after purchase or when restoring data
•  When downloading large files
Basics
8
•  When using apps that require more power or using apps for extended periods
– When playing high-quality games for extended periods
– When recording videos for extended periods
– When streaming videos while using the maximum brightness setting
– When connecting to a TV
•  While multitasking (or, when running many apps in the background)
– When using Multi window
– When updating or installing apps while recording videos
– When downloading large files during a video call
– When recording videos while using a navigation app
•  When using large amount of data for syncing with the cloud, email, or other accounts
•  When using a navigation app in a car while the device is placed in direct sunlight
•  When using the mobile hotspot and tethering feature
•  When using the device in areas with weak signals or no reception
•  When charging the battery with a damaged USB cable
•  When the device’s multipurpose jack is damaged or exposed to foreign materials, such as
liquid, dust, metal powder, and pencil lead
•  When you are roaming
Do the following when the device heats up:
•  Keep the device updated with the latest software.
•  Conflicts between running apps may cause the device to heat up. Restart the device.
•  Deactivate the Wi-Fi, GPS, and Bluetooth features when not using them.
•  Close apps that increase battery consumption or that run in the background when
not in use.
•  Delete unnecessary files or unused apps.
•  Decrease the screen brightness.
•  If the device overheats or feels hot for a prolonged period, do not use it for a while. If
the device continues to overheat,kindly  refer to the nearest authorized Samsung Service Center.
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Samsung_d82lBq6
Beginner Level 2
جالاكسى S
i appreciate the cooperation and fast response
but i don't use my device while charging and i use the original one

the phone is heating from near by the rear cameras and frame

and i don't use games and may i keep 3 chats apps running in background but
my point is i do the same things with alllll my phones a30 a70 a50 a51
i use 2 phones at the same times
now i prefer to use the a51 rather than s20 plus because i cant hold it
this problem not jyst in my phone as i said i find it on s8 plus ,s9, s9 plus , s10 plus and s20 plus
and i can proof than the "A series" are much better than " s series "
really i hope Samsung can solve it
i am gonna sell my s20 plus and lose 200$ and bring a71 or s10 lite

#### the phone is heating while im writing this reply
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Samsung_Expert
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جالاكسى S

we extremely apologize to hear that 

as a last step we recommend you to follow the below link to guide you through it 

https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use

 

otherwise we recommend you to refer to the nearest authorized service center in your country to check your device by a Samsung technician 

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