Original topic:

small black dott appear suddenly in the front camera what is the problem ?

(Topic created on: 4 weeks ago)
41 Views
hesha23
Beginner Level 2
Options
جالاكسى S

image

1 Comment
SamsungModerator1
Moderator
Moderator
Options
جالاكسى S

hesha23

Hello. I’m Mehad, Samsung Moderator
Thank you for asking the question
We wish you a happy day
Based on your inquiry regarding the update

kindly follow the below steps
Phone dial > *#0*#

Tap front cam’, check if camera enters preview mode. Take a picture using camera chart. When captured, auto focus and flash function must be checked

if there is no issue during the test we recommend that you perform a factory data reset to resolve this issue using the steps below:-

 

Launch the Settings app and tap General management → Reset → Factory data reset →

RESET → DELETE ALL.

 

Ensure all user data is backed up using smart switch

from the link below and then use the backup tool to create a data backup

http://www.samsung.com/eg/support/smartswitch/

if you are still facing the same issue during the test kindly take the device to the service center to

check on it.
you can follow the link below to find the nearest one :

http://www.samsung.com/eg/support/servicelocation/
If you have any other question, can you explain it to us
We are  at your service always
Thanks for your time

 

0 Likes