Original topic:

s8+ failure

(Topic created on: 07-28-2018 12:51 PM)
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jric
Beginner Level 2
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جالاكسى S
good afternoon im having problems with the video and pictures taken with my s8+

issues as follow.

1. gallery. i cannot see the pictures just passing from picture by picture with my finger. I need to close gallery, access again and see selected picture.

2. photos. sometimes photos taken with the ohone become partially black. and when i try to open this pictures in my PC a message about format error appears.

3. video. after record video, i open to see the video but image get stuck and just audio continue working without any image.

4. when i try to open this videos in my PC. error message appers about codec not supporting this type of file appears.

please help this phone has just 2 months and these are two many issues. this is my first time using samsung phones and i am really dissapointed

thanks
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2 Comments
MotazMino
Expert Level 1
جالاكسى S
Just reset your device
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AliMajeed
Active Level 7
جالاكسى S
try reset.. and send the problems to Samsung support team from this app
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