jric
Beginner Level 2
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07-28-2018 12:51 PM in
جالاكسى S
good afternoon im having problems with the video and pictures taken with my s8+
issues as follow.
1. gallery. i cannot see the pictures just passing from picture by picture with my finger. I need to close gallery, access again and see selected picture.
2. photos. sometimes photos taken with the ohone become partially black. and when i try to open this pictures in my PC a message about format error appears.
3. video. after record video, i open to see the video but image get stuck and just audio continue working without any image.
4. when i try to open this videos in my PC. error message appers about codec not supporting this type of file appears.
please help this phone has just 2 months and these are two many issues. this is my first time using samsung phones and i am really dissapointed
thanks
issues as follow.
1. gallery. i cannot see the pictures just passing from picture by picture with my finger. I need to close gallery, access again and see selected picture.
2. photos. sometimes photos taken with the ohone become partially black. and when i try to open this pictures in my PC a message about format error appears.
3. video. after record video, i open to see the video but image get stuck and just audio continue working without any image.
4. when i try to open this videos in my PC. error message appers about codec not supporting this type of file appears.
please help this phone has just 2 months and these are two many issues. this is my first time using samsung phones and i am really dissapointed
thanks
2 Comments
MotazMino
Expert Level 1
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07-29-2018 12:22 AM in
جالاكسى S
Just reset your device
AliMajeed
Active Level 7
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07-29-2018 04:19 PM in
جالاكسى S
try reset.. and send the problems to Samsung support team from this app