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Active Level 2
I have s10e i bought it from emirates and when i got here in egypt and put my sim card on i never received an update from security patch Level February 1, 2019 ..it that possible ? I bought a flagship phone from samsung and thats what i get ?! Please find me a solution 
2 التعليقات
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Active Level 3
Hi Hesham,
The updates are released based your service provider not just Samsung. If it is available in Egypt, your phone will receive it.
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Moderator
Moderator

Hello. I’m Amira, Samsung Moderator.

We really apologize for any inconvenience

Based on your question it is clear that you are facing a problem in downloading the update for your device

I ask your permission to go to the nearest maintenance center

In order to be able to check the device and know whether or not the update has been available for it through the branch

To get to know the nearest private maintenance center to you through the following link:

https://www.samsung.com/eg/support/service-center/

Even if you have any other inquiries

They are at your command and at your service at any time

Thank you for your time

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