iris scanner error

[Moonwalker1]

Problem solved just by removing the old screen protector

[ImranMansoor]

remove your face mask 😷 and try again

[Moonwalker1]

iris scanner not face recognition bro

[ImranMansoor]

are you facing this issue after the recent updates

[Moonwalker1]

3 update before
i start facing this issue

[zeeshu786]

backup your files and format...

[Moonwalker1]

did you face the same problem

[zeeshu786]

after july update.. i face this problem... but i backup my data and hard reset my device..

[samsungksa1]

Thank you for contacting Samsung 

make sure that the phone is running on the latest software version. If an update is available then make sure to download and install it

also you can restart your device in the safe mode by pressing the power button with the volume down and volume up buttons 

Clear the cache and data of the Iris scanner

• From the Home screen, swipe up or down to access the Apps screen.
• Tap Settings.
• Tap  Apps.
• Scroll to and touch the desired app.
• Tap Storage.
• Tap CLEAR CACHE.
• Tap CLEAR DATA.
• Tap Delete

[Moonwalker1]

i had tried this
and cleared the cache of iris scanner app
still this error here
Samsung galaxy s9 plus