Original topic:

Z Flip 3 screen got a Black dot after replacing screen Z Flip 3 at Samsung

(Topic created on: a month ago)
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Ahmed_N
Active Level 1
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جالاكسى S
Dear Samsung,

Z Flip 3 screen got a Black dot after replacing screen Z Flip 3 at Samsung Service Center in Cairo and I paid its fees, although it should being covered under Samsung Care+ .

I need the screen to be replaced under warranty as it got the issue after screen protector got replaced.

Awaiting your urgent Feedback.

Thanks
5 Comments
Ahmed_N
Active Level 1
جالاكسى S
Picture attachedMessenger_creation_DB6C8A13-ED83-42EE-9972-8BE8993FFC85_0_1000028400_1718474848.jpg
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Ahmed_N
Active Level 1
جالاكسى S
Hello Samsung urgent feedback please
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SamsungModerator1
Moderator
Moderator
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جالاكسى S

 

Ahmed_N

Hello. I’m Mehad, Samsung Moderator

Thank you for asking the question
We wish you a happy day
Based on your inquiry regarding the update

you can honor us with your visit to the nearest service location in order to diagnose the device and solve the issue
you can follow the link below to find the nearest one :

http://www.samsung.com/eg/support/servicelocation/


If you have any other question, can you explain it to us
We are  at your service always
Thanks for your time

 

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Ahmed_N
Active Level 1
جالاكسى S
What I understand that it should be covered under warranty specially the screen protector was replaced month back at service center in Cairo
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Ahmed_N
Active Level 1
جالاكسى S
Dears I went to Service Center in Abbas Akad they informed me its a screen issue , no warranty , very bad service , please escalate this matter Samsung to Samsung HQ , in parallel I will esclate the matter and fill a complaint to National Telecom Regulatory Authority .

I regret buying Samsung products really very low quality and very bad after sales
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