Here’s the translation: "My device is a Samsung S21 Ultra, and it hasn't received any updates for years. It's still stuck on Android 11. What’s the solution to this problem?"
Hello. I’m Aya, Samsung Moderator. Thank you very much for asking your question
and we wish you a nice day Based on your question The latest update for the device S21 Ultra is Android 14 In the event that you are the activist of the automatic update and the update did not reach the device In the event that the device is from outside Egypt I ask your permission to go to the nearest maintenance of the maintenance to check the device You can get to know the nearest maintenance center through the following link: https://www.samsung.com/eg/support/service-center/
If you have any other questions, We are at your at your service at any time Thanks
