I’ve noticed a frustrating issue with the Galaxy S25 Ultra when using split-screen or pop-up view with the Facebook app (latest version from Play Store).
Issue:
When watching Facebook Reels, for example, I scroll and reach Reel 20.
As soon as I activate split-screen or pop-up view, the app jumps back and shows Reel 1 instead of keeping my place.
This happens consistently and disrupts the experience.
Important Note: This issue does not occur on other phones, like Honor, using the same version of the Facebook app. They retain the current reel even when switching to split-screen.
Tried the following (no success):
Using both split-screen and pop-up view
Locking Facebook in Recents
Disabling battery optimization for Facebook
Facebook Lite and even browser mode
It seems the issue may be related to how One UI handles app state during multi-window mode, possibly forcing Facebook to restart.
I’m sharing this here to check:
Is anyone else facing the same issue?
Any workaround or One UI setting I may have missed?
Can Samsung optimize this behavior in a future One UI update?
Thank you very much for your question, and we hope you have a nice day. First, I apologize for the problem you're facing. Based on your question, I'd like to ask you to follow the following steps to help us: 1- Go to Settings 2- Applications 3- Application Manager 4- "Name of the application" containing the problem 5- Force Stop + Clear Data + Clear Cache We hope to resolve your issue as soon as possible. If you have any other questions, we're here to help you at any time. Thank you for your time.
