Hello. I’m Aya, Samsung Moderator Thank you for asking the question We wish you a happy day Based on your inquiry regarding
Concerning the microphone issue, please try the following steps: It is recommended to perform a sound test by entering the following code in your contacts: *#0283# Then select SPK and say any word to check if there is sound. Then select RCV and say any word while holding the phone to your ear to check if there is sound. Then connect a hands-free headset to the device. Then select EAR or E/P and say any word to check if there is sound. If there is sound and no problem occurs during the test, please perform a factory reset on the device. If the problem persists, please perform a factory reset on the device. Settings - General Management - Restore - Factory data reset - Reset device - Erase all Before proceeding with this step, please back up your phone's data. You can do this using the following link for the Samsung Smart Switch app: http://www.samsung.com/eg/support/smartswitch/BR>
If the problem persists, please visit your nearest service center for device diagnosis and repair.
You can send us your city and residential area so we can direct you to the nearest service center.
Or you can follow the link below to find your nearest center:
Please activate Maintenance Mode before taking your device to the service center.
To protect your personal data: Maintenance Mode protects your privacy while someone else is using your phone, such as when you send it in for repair.
This feature prevents access to personal data on the device. In Maintenance Mode, your personal data, including photos, messages, and accounts, is inaccessible, and only pre-installed apps are available.
To activate Maintenance Mode:
First, you will need to unlock your phone to turn off Maintenance Mode.
Second, go to Settings > Device Care > Maintenance Mode > Activate
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Hello Aya, I made the diagnosis test and all works fine The speaker is working very good on media, but when i make any call from any app and open the speaker it doesn't work.
I believe it's software issue form your side on the last security update.
Appreciate your help if it's not software update but without factory reset as i don't believe it will fix anything!
