Original topic:

Software update

(Topic created on: a month ago)
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Naamaa
Beginner Level 2
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جالاكسى S
How can I solve this problem? 
image


2 Comments
علي97
Active Level 3
جالاكسى S
Restart phone, update on wifi, free some space
Samsung_Expert
Moderator
Moderator
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جالاكسى S

We deeply apologize for the inconvenience you are experiencing

please use another network to update the mobile and  press on volume down and power buttons for 10 seconds

and  you can use Samsung smart switch app as the below:
1-Download the app on your mobile
https://play.google.com/store/apps/details?id=com.sec.android.easyMover HYPERLINK "https://play.google.com/store/apps/details?id=com.sec.android.easyMover&hl=en"& HYPERLINK "https://play.google.com/store/apps/details?id=com.sec.android.easyMover&hl=en"hl=en
2-Download the app on your PC
https://www.samsung.com/global/download/smartswitchwin/
3- connect the mobile to the pc via cable
4- the app will suggest starting the update, or it will start automatically 

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