Hello. I’m Aya, Samsung Moderator Thank you for asking the question We wish you a happy day Based on your inquiry regarding Regarding your inquiry, we greatly appreciate the issue you are facing. 1- Ensure that the device has not been dropped or exposed to any liquid. 2- Restart the device and then try Bluetooth again. 3- Test the device on another device, at a maximum distance of 10 meters. 4- Ensure Bluetooth is enabled and that the device visibility feature is enabled. 5- Test Bluetooth by dialing *#7353#. If the issue persists, please perform a factory reset on the device. Settings - General Management - Restore - Factory Data Reset - Reset Device - Erase All Before starting this step, please back up your phone data. You can store it using the following link for the Samsung Smart Switch program: http://www.samsung.com/eg/support/smartswitch
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