Hello. I’m Amira, Samsung Moderator Thank you for asking the question We wish you a happy day
Based on your question from the above, I ask your permission to follow the following steps USB Have you tried another charger from the device or Is the battery original or not Is there any problem or breakage in the charging socket? Is there a problem with the charger used? Is there any swelling in the battery? Ensure that the charger is original If the problem persists Please factory reset the device. settings ← Public administration → Reset → Factory data reset → Reset ← Clear all. Before starting this step, please copy the phone data. It can be stored through the following link for the program Samsung smart switch http://www.samsung.com/eg/support/smartswitch/
If you have any other question, can you explain it to us We are at your service always Thanks for your time
