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Active Level 7
Samsung should keep updating its flagship device for 3 years with major updates, such as galaxy s9 plus, note 9, this is all very expensive mobiles, at least update all these mobiles for 3 years, so that mid range and There is a difference in the flagship, Samsung has made the big-priced and small-priced mobiles alike, please request Samsung to update it for 3 years and keep giving the security patch for 1 year, if Samsung is watching my post so look carefully and listen to me...
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Active Level 6
By law they are only required to provide updates for 18 months that is less than 2 years.
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Moderator
Moderator

Thank you for contacting Samsung 

we have already escalated this issue to the concerned department

   There has been a delay in delivering updates due to improvements on the update 

kindly check from the device settings if there's any software updates and keep it automatic updates

or you can keep in touch in Samsung member app

also you use smart switch app : download it in your computer and connect your device and open smart switch and log in in your Samsung account any software available  will appear to you .

https://www.samsung.com/us/support/owners/app/smart-switch

also you can visit the nearest service center 

service centers link:

https://www.samsung.com/sa_en/offer/service-centers/

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