Thank you for contacting Samsung
we have already escalated this issue to the concerned department
There has been a delay in delivering updates due to improvements on the update
kindly check from the device settings if there's any software updates and keep it automatic updates
or you can keep in touch in Samsung member app
also you use smart switch app : download it in your computer and connect your device and open smart switch and log in in your Samsung account any software available will appear to you .
also you can visit the nearest service center
service centers link: