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06-19-2025 05:39 AM in
جالاكسى S- Mark as New
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06-24-2025 02:56 PM in
جالاكسى SHello. I’m Aya, Samsung Moderator
Thank you for asking the question
We wish you a happy day
Based on your inquiry regarding
I would like to ask your permission to follow the following steps:
Have you tried another USB charger for the device?
Is the battery original or not?
Is there a problem or breakage in the charging socket?
Is there a problem with the charger used?
Is there any swelling in the battery?
Make sure the charger is original.
If the problem persists, please perform a factory reset on the device.
Settings
← General Administration
← Reset
← Factory Data Reset
← Reset
← Erase All.
Before beginning this step, please back up your phone data. You can store it through the following link for the Samsung Smart Switch program:
http://www.samsung.com/eg/support/smartswitch/If you have any other question, can you explain it to us
We are at your service always
Thanks for your time
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07-22-2025 03:41 AM in
جالاكسى S- Mark as New
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08-18-2025 10:02 AM in
جالاكسى S