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11-22-2025 12:49 PM in
جالاكسى S- Mark as New
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11-25-2025 07:31 PM in
جالاكسى SHello. I’m Aya, Samsung Moderator
Thank you for asking the question
We wish you a happy day
Based on your inquiry regarding
Please check through the following steps (Settings > Security & Privacy > Updates > Google Play System Update > Check for Updates and Install).
It is recommended to perform a camera test.
Enter the following code in your contacts:
*#0*#
Select Mega Cam and confirm whether the issue persists.
Select Front Cam and confirm whether the issue persists.
Please confirm through the following steps:
1. Access the camera.
2. Then access Settings.
3. Reset the camera settings.
If the issue persists, please perform a factory reset of your device.
Settings - General Management - Restore - Factory Data Reset - Reset Device - Erase All.
Before starting this step, please back up your phone data. You can store it through the following link for the Samsung Smart app. switch
http://www.samsung.com/eg/support/smartswitch/BR
If the problem persists, please visit your nearest service center for device diagnosis and repair.
You can send us your city and residential area so we can direct you to the nearest service center.
Or you can follow the link below to find your nearest center:
http://www.samsung.com/eg/support/servicelocation
Please activate Maintenance Mode before taking your device to the service center.
To protect your personal data: Maintenance Mode protects your privacy while someone else is using your phone, such as when you send it in for repair.
This feature prevents access to personal data on the device. In Maintenance Mode, your personal data, including photos, messages, and accounts, is inaccessible, and only pre-installed apps are available.
To activate Maintenance Mode:
First, you will need to unlock your phone to turn off Maintenance Mode.
Second, go to Settings > Device Care > Maintenance Mode > Activate
If you have any other question, can you explain it to us
We are at your service always
Thanks for your time
