Original topic:

S24 ultra new phone crashing

(Topic created on: 03-19-2025 11:36 PM)
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DrMohamed1
Beginner Level 2
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جالاكسى S
Samsung s24 ultra new phone used less than 3 months Call app, Contacts ,crashing stop working phone getting very hot without 
Can't make calls or receiving calls .
Getting error messages 
Call not responding 
Process system not responding 
Phone not responding 
Tried many times to clear cash .. remove .any apps .. even restart in safe mode and problem returns back
I can't use my phone
3 Comments
NAVEEDSAEED
Beginner Level 4
جالاكسى S
Yes you are absolutely right
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TortemE
Active Level 6
جالاكسى S
Are you sure your device is original? Where did you buy it from?
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TortemE
Active Level 6
جالاكسى S
You could try:

1. Factory Reset the device.
Make sure to Back up your data before resetting your device as doing so will delete all your files and will reset all your settings. Also, make sure to save your Samsung Account and Google passwords as you'll need those.

2. If the issue continues then it's probably a hardware issue.

3. Check for the latest software updates.
Settings > Software Updates > Download and Install.

4. Sim card check. A faulty SIM card can sometimes cause call issues.

5. Network Settings Reset.
Issues with network settings could sometimes cause call problems.
Settings > General Management > Reset > Reset Network Settings.

6. Check for malware apps and files.

Settings > Device Care > App Protection > Scan Phone

7. Empty Memory (Ram)

Settings > Device Care > App Protection > Memory > Clean now

If all these methods don't work check with Samsung Support and ask them to help you or to get your device checked.
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