S24+ random restart

[24P]

My S24 plus is brand new. The phone keeps getting restarted for no reason. It is very random the mobile seems to be in a restart loop. The phone may restart in the middle of a call or even when just scrolling apps or even in the menu. It's very annoying. Is it a software issue that will be resolved or a hardware issue. Appreciate any help in this case.

[SamsungModerator1]

24P

Good morning, regret, with you Mehad from Samsung Egypt

We thank you very much for asking your question and we wish you a happy day

Based on your question

check if there is damage( Charger-screen-battery )

Or (Root-Rooming )

Closing Recent Applications

Closing Running Third Party Applications

Create memory space

Check for Software updates for your device

turn the device on power saving mode

if the issue still exist we recommend that you perform a factory data reset to resolve this issue using the steps below:-

Launch the Settings app and tap General management → Reset → Factory data reset →

RESET → DELETE ALL.

Ensure all user data is backed up using smart switch

from the link below and then use the backup tool to create a data backup

http://www.samsung.com/eg/support/smartswitch/

If you’re still facing the same issue, kindly take the device to the service center to check on it.

you can follow the link below to find the nearest one :

http://www.samsung.com/eg/support/servicelocation/

If you have any other questions

We are at your command and at your service at any time

Thank you for coming and for your time

[EmmaSwan]

Did it work? Can you please share? My phone is doing the same thing.