S24 Ultra

[George-Reda]

When I use videos (like Facebook Reels), I find some videos I prefer to watch in a pop-up window while using another app. However, when I use the "Swipe for pop-up view or Split screen view" feature, the app restarts and the video I was watching disappears even when activating "keep open." What is the solution to this problem?

[SamsungModerator4]

Hello. I’m Aya, Samsung Moderator
Thank you for asking the question
We wish you a happy day
Based on your inquiry regarding

Please try the following:

Settings - General Management - Reset - Reset All Settings
If you are still experiencing the same problem, we recommend a factory reset to resolve it by following these steps:

Open the Settings app, then tap General Management → Reset → Factory Reset → Reset → Erase All.

Be sure to back up all user data using Smart Switch from the link below, then use the backup tool to create a data backup:
http://www.samsung.com/eg/support/smartswitch/
If the problem is not resolved, you can visit the nearest service center for device diagnosis and troubleshooting.

You can send us your city and residential area so we can direct you to the nearest service center.

Or you can follow the link below to find the nearest center:

http://www.samsung.com/eg/support/servicelocation
Please activate Service Mode before taking your device to the service center.

To protect your personal data, Service Mode protects your privacy while someone else is using your phone, such as when you send it in for repair. This feature prevents access to personal data on your device. In Maintenance Mode, your personal data, including photos, messages, and accounts, is inaccessible, and only pre-installed apps are available.

To activate Maintenance Mode:

First, you will need to unlock your phone to turn off Maintenance Mode.

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