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08-23-2025 01:59 AM in
جالاكسى S- Mark as New
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08-23-2025 10:20 AM in
جالاكسى SDear Valued Customer,
Thank you for contacting us,
We deeply apologize for the inconvenience you are experiencing, Please note that during startup period after the update, there is an AI artificial sensor that studies your usage hours to optimize the phone's performance based on your usage patterns. During this period, battery consumption may be high, which may lead to overheating
As you can also make a test by Samsung members app by the following steps :
1- Open Samsung Members.
2- Tap on support then Diagnostics
3- Choose Battery.
Have a great day
Best Regards
Samsung Levant CS team
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08-23-2025 10:26 AM (Last edited 08-23-2025 10:28 AM ) in
جالاكسى SI have done the diagnostic test and checked Apps usage; it's the same as before the May upgrade, and I have run the diagnostic test. The software is updated to the recent August 2025 update. Battery health status is excellent.
But yet, I'm still getting the same battery drain.[screen on time is still about 6 hours per 100%]
Is there a method to reset or restart the AI study over the battery?
Or any other possible solution?
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08-23-2025 11:16 AM in
جالاكسى S