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07-11-2024 02:40 AM in
جالاكسى S- Mark as New
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07-17-2024 12:50 PM in
جالاكسى SMarioadel99
Good Evening , regret, with you Mehad from Samsung Egypt
We thank you very much for asking your question and we wish you a happy day
Based on your question
kindly follow the below steps
Phone dial > *#0*#
Tap ‘red, green or blue’, then make sure if the issue still exist or not
if there is no issue during the test we recommend that you perform a factory data reset to resolve this issue using the steps below:-
Launch the Settings app and tap General management → Reset → Factory data reset →
RESET → DELETE ALL.
Ensure all user data is backed up using smart switch
from the link below and then use the backup tool to create a data backup
http://www.samsung.com/eg/support/smartswitch/
if you are still facing the same issue during the test kindly take the device to the service center to check on it.
If you’re still facing the same issue, kindly take the device to the service center to check on it.
you can follow the link below to find the nearest one :
http://www.samsung.com/eg/support/servicelocation/
If you have any other questions
We are at your command and at your service at any time
Thank you for coming and for your time
