Original topic:

S24 Ultra Camera App is Terrible

(Topic created on: 10-31-2024 05:20 AM)
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RagabHassan
Active Level 6
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جالاكسى S
The camera app image processing is frustrating. When you capture a photo, for a few seconds, it looks almost perfect until intelligent optimization kicks in and ruins it. Now your beautiful scene looks like an unrealistic terrible AI generated scene.
 You can see the difference between a scene captured by the stock camera app and another third party app (you will definitely be able to tell which is which):

image


image


image


image

After doing some researching. It turns out this is a well known issue and the recommendation is to use a third party app because you cannot turn intelligent optimization off. 

It's really frustrating 
3 Comments
SamsungModerator4
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جالاكسى S

Hello. I’m Aya, Samsung Moderator
Thank you for asking the question
We wish you a happy day
Based on your inquiry regarding the update

kindly follow the below steps
-Make sure that the device is not dropped or exposed to any liquid
-Confirm the power key is on because the device may be locked
- *#0*# Test the camera using
Click on Settings, then Other, then Application Manager, select All, click on Camera, then click on Clear Data
-Try to turn on the camera in safe mode to identify the problem, turn off the phone and turn it back on again.
During operation, press a key
Lower the volume, turn on the camera
-Make sure that the device is charged, because the camera will not work if the battery is not charged
we follow some steps as follows:
Regarding your inquiry, please confirm some steps:
It is preferable to test the camera by writing the following code in the contacts
*#0*#
Choose Mega Cam and check whether the problem persists or not
Choose front cam and check whether the problem persists or not
Please verify through the following steps
1- We access the camera
2- Then go to settings
3_ We reset the camera settings
If you are still facing the same issue we recommend that you perform a factory data reset to resolve this issue using the steps below:-
Launch the Settings app and tap General management → Reset → Factory data reset →
RESET → DELETE ALL.
Ensure all user data is backed up using smart switch
from the link below and then use the backup tool to create a data backup
http://www.samsung.com/eg/support/smartswitch/

If you have any other question, can you explain it to us
We are  at your service always
Thanks for your time

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RagabHassan
Active Level 6
جالاكسى S
Hi Aya,
Thank you for your response!
Unfortunately, as you can see, the problem is software-related. In the post, there are two shots at the same time for the same scene with the same camera hardware. The only difference is the image processing software.
I truly appreciate the time and effort it took you to write such a detailed reply. Unfortunately, the troubleshooting procedures you mentioned don't address my issue. It's simply a software failure.
Doing a factory reset might help, but doing it blindly as a magic solution for any software issue, that's a philosophy I don't appreciate.
Thanks again for your time and effort.
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SamsungModerator4
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جالاكسى S

Hello I’m Aya, Samsung Moderator
we thank you for asking your question
we really apologize for the problem that you face
You can visit the nearest Samsung service center and they will be able to help you
Kindly send us your address to provide the nearest service center
or you can find it following the below link:
http://www.samsung.com/eg/support/servicelocation/
thank you

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