Original topic:

S23 FE issues

(Topic created on: 09-09-2024 11:18 AM)
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Ali_Ahmed_Elsaraana
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جالاكسى S
Face recognition doesn't work smoothly and with sunglasses or hat doesn't open.
What is the reason?
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SamsungModerator4
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جالاكسى S

Hello. I’m Aya, Samsung Moderator
Thank you for asking the question
We wish you a happy day
Based on your inquiry 

Consider the following when using face recognition:
1. If the front camera lens is not clear, face recognition may not work properly. Please clean the lens and try again.
2. Face recognition may not work properly if there are major changes to your appearance, such as wearing glasses, hats, masks, beards, or heavy makeup, compared to when registering. In particular, if you wear glasses, you’re required to register your face both with glasses and without them.
3. If the lock screen is dark, face recognition may not work properly in low-light or dark conditions.
It’s required to try again after changing the lock screen to brighter.
4. Ensure your image is not blurry for better match results

If you have any other question, can you explain it to us
We are  at your service always
Thanks for your time

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جالاكسى S
Thanks 👏
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