S21 ultra

[rafox]

My new s21 ultra keeps restarting suddenly every couple of days. I tried resetting the phone and after a few days the same issue occured (phone suddenly restarts). And i would be using it lightly (no heavy apps). Do other s21 owners have this issue also? 

[〆almutairi〆]

لانه من الصعب في الوضع الأمن تحدد المشكله لان على كلامك مره بالأسبوع ومن الصعب تحديد البرنامج اللي يسبب لك مشكله

وفي حل آخر انك تاخذ نسخه من بياناتك بدون التطبيقات
وتعمل فورمات فعندك خيارين 👍

[samsungksa1]

Thank you for contacting Samsung KSA

make sure that your device is on the last update

make sure to disable auto restart from the device settings -battery and device care-3 dots on the right corner-automation -disable auto restart

also from the device settings -general management-reset-disable auto restart

check bixby routine

did you download any apps recently ?

check your device in the safe mode as the safe mode is a useful way to stop all third party apps

if you still face the same issue then kindly visit the nearest service center
the link of the service centers:https://www.samsung.com/sa_en/offer/service-centers/

We hope this has been of some assistance to you. If you do have any further queries, please do not hesitate to contact us.
Hope you and your family staying healthy and safe!