Original topic:

S20 top speaker not working

(Topic created on: 09-12-2023 04:12 PM)
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ProfessorTuna
Beginner Level 2
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جالاكسى S
Right now I'm facing kinda weird problem, the top speaker (ear speaker) is not working when watching videos or playing music.. But it is working fine during phone calls..

I've tried testing it using the *#0*# technique it is not giving any sound..

Can anyone help me figure this out? 

Thanks in advance :) 
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Samsung Admin
Community Manager
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جالاكسى S

Hello. I’m Amira, Samsung Moderator
Thank you for asking the question
We wish you a happy day
Based on your inquiry regarding the update

Kindly accept our apologies for any inconvenience

In regards to your query, kindly follow the below steps:
Phone dial > *#0283#
Select ‘RCV~’ and say ‘hello’ via main microphone. Check if it’s listened through receiver.
Select ‘SPK~’ and say ‘hello’ via sub microphone. Check if it’s listened through speaker.
If there is no issue during the test, we recommend that you perform a factory data reset to resolve this issue using the steps below:-

Launch the Settings app and tap General management → Reset → Factory data reset →
RESET → DELETE ALL.

Ensure all user data is backed up using smart switch
from the link below and then use the backup tool to create a data backup
http://www.samsung.com/eg/support/smartswitch/
If you’re still facing the same issue, kindly take the device to the service center to check on it.

If you have any other question, can you explain it to us
We are  at your service always
Thanks for your time

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