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الموضوع الأصلي:

S20+ 5G Faulty (Poor Policies, Service Center and Customer Care)

(أُنشأ الموضوع في: 25/07/20 12:06 م)
moizbokhari
Active Level 1
خيارات
جالاكسى S
Hi,

Dear everyone please do not purachse S20 phones as they are faulty having Wifi issues and Samsung does not replace it with a new phone. They will only repair your brand new phone.
This is my personal experience after purchasing brand new S20+ 5G and making a full payment.
13 التعليقات
samsungksa1
Moderator
Moderator
خيارات
جالاكسى S

Thank you for contacting Samsung 

and we are so sorry to hear this bad experience with Samsung devices 

kindly check out our policies in the link below 

 https://www.samsung.com/sa_en/support/warranty/

also you can visit our authorized service center as we follow the technician report after checking the device  

 https://www.samsung.com/sa_en/offer/service-centers/

thank you 

0 نقاط إعجاب
moizbokhari
Active Level 1
خيارات
جالاكسى S
What is the Customer fault if the new phone is faulty since the day 1 of the purcahse ?
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samsungksa1
Moderator
Moderator
خيارات
جالاكسى S

Thank you for contacting Samsung 

dear , we follow what the technician says after checking the device

so kindly visit the nearest service center in order to check    

https://www.samsung.com/sa_en/offer/service-centers/

 

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moizbokhari
Active Level 1
خيارات
جالاكسى S
Already visited Service Center. You can track as well 4235400036.
My phone is repaired and as per the Customer Care they have replaced the PCB/Motherboard.
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moizbokhari
Active Level 1
خيارات
جالاكسى S
Samsung must replace the phone with a new one. I don't know what is the Customer fault ? Why do Customer have to use a Faulty, repaired phone after making a full payment of a new phone. I cannot accept it.
0 نقاط إعجاب
samsungksa1
Moderator
Moderator
خيارات
جالاكسى S

Thank you for contacting Samsung 

replacement only if the device has a manufacturing defect 

if the device has any problem it will appear when the technician check the device and before the

customer receive his device from the service center , the technician test and check the device again    

so if you still face the same problem kindly go to the service center in order to check your device 

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Potato5
Active Level 8
خيارات
جالاكسى S
sorry
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moizbokhari
Active Level 1
خيارات
جالاكسى S
So you mean to say that Samsung doesn't care if the Customers get a faulty phone ? It's purely the luck of the Customer if he gets a Perfect phone or a faulty one that needs a repair. Poor Policies.
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samsungksa1
Moderator
Moderator
خيارات
جالاكسى S

Thank you for contacting Samsung 

dear , 

to check if there's any problem in your device kindly visit our authorized service center 

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