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11-22-2020 12:28 PM in
جالاكسى S- Mark as New
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11-22-2020 01:54 PM in
جالاكسى SSitting > device care >battery
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11-22-2020 02:12 PM in
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11-22-2020 03:46 PM (Last edited 11-22-2020 03:47 PM ) in
جالاكسى SThank you for contacting Samsung KSA
make sure that your device is on the last update
battery consumption will increase when you use certain features or apps , such as GPS,games, or the internet
make sure that power saving mode is enabled
check the battery drainage for each app by going to settings-device care - battery
as you can put unused apps to sleep by going to settings-device care-battery-tap 3 dots -tap on sleeping apps -add the apps you want
also you reschedule syncing by using bixby routine if your device support bixby routine
Optimize battery and use power saving modes
Battery is your phone's lifeline. There are several ways you can change the battery settings to optimize your phone's battery life.
From Settings, swipe to and tap Device care. Tap Battery, and then tap Power mode. Select from the following options:
- High performance: Maximum screen brightness and resolution. Uses more battery.
- Optimized: Get the recommended balance of performance and battery life.
- Medium power saving: Extend battery life by limiting some functions.
- Maximum power saving: Save as much battery as possible.if you still face the same issue then kindly visit the nearest service center
the link of the service centers:https://www.samsung.com/sa_en/offer/service-centers/
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11-23-2020 01:03 PM in
جالاكسى S- Mark as New
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11-23-2020 01:23 PM in
جالاكسى SThank you for contacting Samsung KSA
Dear check the battery drainage for each app by going to settings-device care - battery
and you can reduce the screen resolution
try to performs interactive check through Samsung members app
try to use the device in the safe mode
disable syncing
and if you still face the same issue in the device battery (fast draining) then kindly visit the nearest service center in order to check
the link of the service centers:
https://www.samsung.com/sa_en/offer/service-centers/
Hope you and your family staying healthy and safe!
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11-23-2020 01:32 PM in
جالاكسى S- Mark as New
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11-23-2020 01:37 PM in
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11-23-2020 01:49 PM in
جالاكسى SThank you for contacting Samsung KSA
could you please provide us your city or you place, and you can visit the nearest extra branch too as Extra is one of our authorized service centers
and for interactive check: kindly go to get help page -then interactive checks