Muhmd adel

[Muhmd0]

Dear Samsung Support Team, I am experiencing constant scrolling lag and stuttering on my Galaxy S24 Ultra, especially in the Facebook app, Chrome, and other social media apps. The issue happens even when Adaptive refresh rate (120Hz) is enabled, and even after performing the following steps: - Clearing cache and data of the apps - Reinstalling the Facebook app - Restarting the phone and updating to the latest firmware - Performing wipe cache partition - Disabling RAM Plus and enabling Touch Sensitivity Despite these steps, the scrolling lag remains noticeable and makes the user experience frustrating. I have seen multiple reports from other S24 Ultra users facing the same issue, so it seems to be a software optimization problem with One UI on this device. Please escalate this issue to your software team and let us know if a fix will be released in the next update. Thank you for your support.

[SamsungModerator4]

Hello I’m Aya, Samsung Moderator
we thank you for asking your question
we do really apologize for the problem that you face
You can visit the nearest Samsung service center and they will be able to help you
Kindly send us your address to provide the nearest service center
or you can find it following the below link:http://www.samsung.com/eg/support/servicelocation/

Ensure all user data is backed up using smart switch 
from the link below and then use the backup tool to create a data backup 
http://www.samsung.com/eg/support/smartswitch/
If you’re still facing the same issue, kindly take the device to the service center to check on it.
Your permission to activate maintenance mode before entering the device to the maintenance center
To protect your personal data
The function of maintenance mode is to protect your privacy while someone else is using your phone, such as when you send it for repair.
This feature prevents access to personal data on the device. In maintenance mode, your personal data, including photos, messages, and accounts, cannot be accessed, and only pre-installed applications are available.
Activate maintenance mode as follows:
First, you will need to unlock your phone to turn off maintenance mode.
Second, go to Settings > Device care > Maintenance mode > Activate
thank you

[1moataz1]

نفس كلام ولله حاجه مستفزه اوي ولله تبقا دافع دم قلبك في الفون ويعمل كده