Original topic:

Moisture detected message

(Topic created on: a month ago)
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MohammedMokadem
Active Level 1
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جالاكسى S
My phone keeps saying there's moisture detected when I plug in the charger. Tried to clear cashe and clean the socket itself but no result. What should I do? 🤔 #moisturedetected #chargingissues #techhelp
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حسنجن
Active Level 1
جالاكسى S
😍😍
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shwrma
Beginner Level 2
جالاكسى S
Try leaving it in the sun. Shaking the phone very hard, or open youtube and look up vibrations/sounds to remove water
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SamsungModerator1
Moderator
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جالاكسى S

MohammedMokadem

Hello. I’m Mehad, Samsung Moderator
Thank you for asking the question
We wish you a happy day
Based on your inquiry regarding the update
kindly follow the below steps

make sure that you use the original charger

try another charger

if you still facing the same issue kindly keep the device for a while and try it again

if you still facing the same issue you can honor us with your visit to the nearest service location in order to diagnose the device and solve the issue.
you can follow the link below to find the nearest one :

http://www.samsung.com/eg/support/servicelocation/


If you have any other question, can you explain it to us
We are  at your service always
Thanks for your time

 

جالاكسى S
Thank you for your time. I have attempted to use multiple authentic chargers, but the error message continues to appear sporadically. Therefore, I believe it is necessary to visit the service center at the earliest opportunity.
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